Athleisure Basics Return Policy

Introduction

Athleisure Basics is committed to delivering high-quality products and addressing 
customer concerns effectively. This return policy outlines the terms and conditions 
under which returns, exchanges, and claims are handled for our products. For any 
questions or support, please contact us at support@athleisurebasics.com.

General Policy
Athleisure Basics is not responsible for lost, stolen, or damaged packages during 
transit or delivery. Customers are responsible for the cost of re-shipping items if 
necessary. 

Private Label Orders

• Processing Time: Please allow 3-5 business days for all private label orders to 
be processed. Additional time may be required during peak seasons. 
• Shipping Time: Shipping typically takes 5-6 business days, excluding delays 
caused by customs clearances. 

Returns, Exchanges, and Missing Items:

• Defective Items: Returns are accepted for defective blank private label items 
within 7 days of receipt. Items must be in their original condition, unworn, 
unaltered, and unwashed. Returned items will be inspected, and if they meet 
these conditions, they will be replaced. Return shipping is the customer’s 
responsibility, and shipping costs for replacement items will be charged. 
• Size Exchanges: Size exchanges can be requested based on availability. 
Return shipping costs are the customer's responsibility, and new shipping 
charges will apply. 
• Non-Defective Items: Customized private label items, including fittin
samples, are not eligible for returns or exchanges. 
• Missing Items: Missing items must be reported within 2 days of package 
receipt. An internal investigation will be conducted based on package weight 
and warehouse records.

Outsourced Accessories:
Athleisure Basics is not responsible for defects, damages, or incorrect products 
related to outsourced accessories such as bags, labels, zippers, trims, or patches. 
Sourcing can be arranged upon customer request, but responsibility is limited to 
ensuring the accessories meet initial specifications

Bulk Orders:

Bulk orders where the customer did not approve a sample in advance are not eligible 
for returns or refunds. 

Damaged or Defective Claims:

• Claims for defective items resulting directly from the manufacturing process 
(excluding shipping damages) must be submitted within 7 days of receipt. 
Clear photo or video evidence is required. 
• If products are shipped directly to third-party vendors (e.g., printing houses, 
dye houses), it is the customer’s responsibility to inspect the items upon 
delivery and report any issues within 3 days. Claims submitted after this period 
will not be accepted. 

Customized Orders

• Processing Time: Customized orders require 5-6 business days to process 
after payment confirmation. Additional time may be needed during pea
seasons. 
• Shipping Time: Estimated shipping times are 5-6 business days, excluding 
customs clearance delays.

Returns, Exchanges, and Missing Items:

• Returns for customized orders (including samples and bulk orders) are not 
accepted unless the items are defective. 
• Approved claims for defective items will be eligible for replacement, refund, or 
company credit. Replacement timelines will be provided, and the customer 
must approve the replacement timeframe. 
• Return shipping is the customer’s responsibility, and shipping costs for 
replacement items will apply. 
• Missing items must be reported within 2 days of package receipt. 

Important Notes

• Products with measurement deviations within the company’s tolerance chart 
are not considered defective. 
• Claims for defective items that undergo third-party modifications after leavin
Athleisure Basics' facility will not be accepted. 
• Athleisure Basics strives to resolve claims efficiently; however, if third-part
partners involved in the production process fail to cooperate, Athleisure Basics 
cannot be held responsible for unresolved claims.

 Claims Submission
All claims must be directed to our Legal Department at 
claims@athleisurebasics.com with supporting documentation. 

Policy Updates
Athleisure Basics reserves the right to update this return policy as necessary.