Athleisure Basics Shipping Policy
Introduction
Thank you for choosing Athleisure Basics for your order. We are committed to
providing you with high-quality products and reliable shipping services. Please take a
moment to review our order and shipping conditions below. By placing an order with
us, you acknowledge that you have read and agree to these terms.
TIME TO PROCESS YOUR ORDER
Processing Time: Orders are typically processed within 1-4 business days. Please note
that processing times may vary during peak seasons or due to unforeseen
circumstances.
SHIPPING
• Automatic Processing: Shipments are processed automatically through our
shipping system once an order is placed on our website. As a result, we are
unable to change addresses after the order has been submitted.
• Tracking Information: Once your order has been shipped, you will receive an
email with tracking information. Please use this information to monitor your
shipment's progress.
• Shipping Methods: We offer various shipping methods based on your
preference, including standard and express options. Customers may choose
the most suitable method at checkout.
• Order Fulfillment: Orders are fulfilled based on the inventory available at
time of processing. If any items are out of stock, you will be notified, and w
will provide options for backordering or substitutions.
SHIPPING INSURANCE
• Insurance Policy: All shipments are made without insurance unless specificall
requested by the customer within 2 hours of placing the order. Insurance costs
are 5% of the parcel value. We recommend considering insurance for highervalue orders to protect against potential loss or damage.
SHIPPING RESPONSIBILITY
• Liability: Once the goods leave our facilities, they are subject to the carrier's
terms and conditions of transport. In the event of loss or damage to uninsured
merchandise, compensation will be in accordance with applicable conventions
such as the CMR Convention or the Warsaw Convention. All shipments are
subject to the carrier’s terms and conditions.
FOB / FCA - TERMS
• FOB Shipping: As a manufacturer, our responsibility ends once the product
leaves our facilities. We operate under FOB/FCA terms, meaning that the risk
transfers to the customer upon shipment.
CUSTOMS CLEARANCE FEES
• Duties and Taxes: Shipping does not include duties or taxes upon arrival.
Customs clearance fees may apply upon arrival in the destination country. It is
the customer’s responsibility to be aware of and pay any such fees.
CUSTOMER RESPONSE TIME
• Timely Communication: If we do not receive a timely response from the
customer regarding shipment details, shipping will proceed in accordance with
the standard regulations of the carrier. Customers may also opt to arrange their
own pickup. Handling fees may apply.
EXPRESS SHIPPING OPTION
• Upgrade Option: If you require your order to be delivered faster and did not
select Express shipping, please request an upgrade to Express Saver within 2
hours of placing the order. We will provide a link to pay the difference in costs
and process the order using express shipping.
TRANSPORT-RELATED ISSUES
• Resolution of Issues: By proceeding with shipment, the customer
acknowledges and accepts that any transport-related issues must be resolved
directly with the carrier. Our team is available to assist, and any compensation
provided by the carrier in case of loss or damage will be refunded by
Athleisure Basics upon receipt.
STOCK AVAILABILITY
• Pre-Orders: If the units are not in stock, the client may place a pre-order. Preorders can take 4-8 weeks depending on quantities and are non-refundable. By
placing a pre-order, the client agrees to wait for the delivery.
• Backorders: If an item is temporarily out of stock, it may be placed on
backorder. The customer will be notified of estimated delivery dates and may
choose to proceed with the order or cancel it.
RETURN POLICY
• Return Process: All returns, regardless of the reason, must be handled and
paid for by the customer. Athleisure Basics does not cover transportation costs,
adhering strictly to FOB/FCA terms.
• Return Authorization: Customers must obtain a Return Merchandise
Authorization (RMA) before returning any items. Unauthorized returns may be
refused or delayed.
• Inspection Period: Customers have 7 calendar days from receipt of the goods
to inspect the items and report any discrepancies. Claims for missing or
damaged items must be made within this period.
REFUNDS
• Refund Policy: Refunds are only processed in accordance with our return
policies. If returned items do not meet these policies, Athleisure Basics
reserves the right to deny a refund, and the items may be returned to the
customer at their expense.
BLANKS ORDERS
• Stock Availability for Private Labels For private label orders, stock availability
is not guaranteed. If a paid sample is out of stock, the customer will be notifie
and given the option to select an alternative model, size, or color.
QUALITY ASSURANCE
• Inspection: All products undergo strict quality control before shipping.
However, customers are encouraged to inspect items upon arrival and report
any discrepancies within 7 days to ensure proper resolution.
COMPANY CONDITIONS
• Documentation: All this information is documented in our company
conditions. By confirming payment, the customer declares that they have rea
and accepted these conditions. For full details, please refer to our order policy
available on our website: www.athleisurebasics.com
AGREEMENT TO POLICIES
By completing your purchase, you agree to all the above policies and terms. Please
consult our order policies available on our website, and our company conditions can
be requested via email. If you have any questions or concerns, please contact us at support@athleisurebasics.com.